Orders & Shipping
When will my order ship?
Most orders ship within 24–48 hours. During peak season, processing may take slightly longer.
How do I track my order?
Once shipped, you’ll receive a tracking link by email. You can also use our Track Order tool anytime.
How long does delivery take?
US Orders: 5-9 business days
Do you ship internationally?
Yes — we ship worldwide including the USA, Canada, UK, UAE, EU and more.
Returns & Exchanges
What is your return policy?
We offer free returns & exchanges on eligible items.
Return window: 7 days from delivery.
How do I start a return or exchange?
Email us at info@jaaziintl.com or visit our Returns page.
Are any products non-returnable?
Yes — personal care items, beauty products, and final-sale items are not eligible.
When will I get my refund?
Refunds are typically issued within 5-10 business days after inspection.
Payments & Checkout
What payment methods do you accept?
We accept:
Visa
Mastercard
Amex
PayPal
Apple Pay
Google Pay
Shop Pay
International debit/credit cards
Is my payment information secure?
Yes — we use encrypted SSL checkout to protect all transactions.
Order Issues
I entered the wrong address. Can I change it?
Email info@jaaziintl.com within 12 hours of placing your order.
My item arrived damaged. What now?
Contact us with photos and your order number — we’ll send a replacement or refund.
My tracking isn’t updating. What should I do?
Tracking can take 2–3 days to update. If it hasn’t updated after 5 days, contact us.
Loyalty & Rewards
Do you have a rewards program?
Yes — join Jaazi Rewards and earn points for purchases, reviews, referrals and more.
How do I redeem rewards?
Visit the Rewards section on our site.
Do points expire?
Points expire 12 months after they are earned.
Need More Help?
Email Us
info@jaaziintl.com
Chat With Us
Available during support hours.
Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)