[title]
[message]FAQ & Help
Do you offer free delivery?
Yes! We offer free delivery both domestically and internationally. Wherever you are, Jaazi International delivers your products straight to your doorstep at no extra cost.
How long does shipping take?
Delivery times may vary based on your location:
- Domestic (USA): 4-8 business days
- International: 5-10 business days
Once your order is dispatched, you’ll receive an email with tracking information so you can follow your package’s journey.
How can I track my order?
Once your order has shipped, we’ll send you an email with the tracking number. You can also track your order by visiting the "Track Order" section on our website and entering your tracking number.
What is your return policy?
At Jaazi International, we offer a 7-day return and exchange policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving the item for a refund or exchange.
How do I request a return or exchange?
To start a return or exchange, simply email us at info@jaaziintl.com with your order number and reason for the return/exchange. Our customer support team will guide you through the process.
What items are eligible for return?
Items must be:
- In their original packaging
- Unworn, unused, and unwashed
- Free from any damage or alterations
Please note that certain items like personal hygiene products, earrings, and beauty products may not be eligible for return due to health and safety reasons.
Who pays for return shipping?
Jaazi International covers return shipping costs if the item is defective or incorrect. For other returns, the customer will be responsible for the shipping cost.
What should I do if I received a damaged or incorrect item?
We’re sorry for any inconvenience caused! Please contact us within 48 hours of receiving the order at info@jaaziintl.com with your order number and a photo of the item. We’ll arrange a replacement or refund right away.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. After that, we cannot guarantee changes as the order may already be in processing or shipped.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are encrypted for your safety.
How can I be sure my payment is secure?
Jaazi International uses secure encryption protocols like SSL (Secure Socket Layer) to ensure your payment information is protected at all times.
Are your products ethically sourced?
Yes, we carefully select our suppliers to ensure that our products meet ethical and sustainable standards. We are committed to providing quality products while promoting responsible sourcing practices.
How can I find the right size for clothing or accessories?
Each product page includes a detailed size guide to help you choose the right fit. If you’re still unsure, feel free to reach out to our support team at info@jaaziintl.com for further assistance.
How can I get in touch with customer support?
You can reach us through the following methods:
- Email: Contact us at info@jaaziintl.com for any queries or concerns.
- Live Chat: Visit our website to chat live with a customer support agent for real-time assistance. Live chat is available during business hours.
- Business Hours: Our customer support team is available to assist you Monday to Friday, 9 AM to 6 PM (EST) / 7 AM to 4 PM (MST).